- Object and Parts
1.1 Scope and modifications – These General Terms and Conditions of Sale are intended for anyone placing an order with NURILIA, 78 Rue Boileau, 69006 Lyon, on the website accessible at the address www.nurilia.com ( the “Site”), or by telephone on 04 37 44 13 61.
Any order placed with the company SARL NURILIA therefore implies unreserved acceptance of these general conditions of sale, which apply to any order placed whatever the means (see article 3). SARL NURILIA reserves the right to revise or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.
1.2 Contact – Nurilia can be contacted:
by email: contact@nurilia.com
by phone at 04 37 44 13 61
by fax to: 04 37 44 13 62
by mail to: NURILIA SARL 78/80, rue Boileau 69006 – LYON
1.3 Customer – The terms "You" or the "Customer" in these terms and conditions means any person who places an order with Nurilia.
For any information concerning the processing of your personal data and to know your rights, You can consult the Privacy Policy.
Nurilia may need to collect your phone number when placing the order.
This telephone number will not be communicated to third parties for commercial prospecting operations.
The Customer is informed that he has the right to register on the Bloctel cold calling opposition list in accordance with the provisions of Article L223-2 of the Consumer Code.
- Products
The products sold on the Site are food supplements.
The main characteristics of the products are presented on the website and in a notice delivered with the product. The Customer is required to read it before consuming it and the choice of the product is his responsibility.
The Client must respect the doses recommended or prescribed by his healthcare professional.
Nurilia can in no way be held responsible for improper use of the product.
- Orders
Orders will be made:
by email: contact@nurilia.com
by phone at 04 37 44 13 61
by fax to: 04 37 44 13 62
by mail to: NURILIA SARL 78/80, rue Boileau 69006 – LYON
through the commercial site www.nurilia.com
Any modification or cancellation of an order requested by the Customer can only be taken into consideration if it is received in writing before it is prepared and dispatched.
Nurilia may encounter supply and/or manufacturing difficulties and therefore face a depletion of its stocks on certain products.
Nurilia will withdraw the product from sale and on the Site as soon as it is informed of a depletion of stocks, however it may happen that it is not aware of the depletion of stock until after an order has been placed.
In the event of total or partial unavailability of a product or service after placing the order, the Customer will be informed by email of the delivery of a partial order or of the cancellation of his order.
Pursuant to Articles L216-6 and L216-7 of the Consumer Code, in such a case, the Customer will then be reimbursed for the price of the product ordered within 14 days following the information of total or partial cancellation of the order.
- Price list
Prices are in euros, are deemed net including VAT and excluding shipping costs. The VAT applies for the countries of the European Union and the DOM/TOM.
VAT is 5,5% for all products sold.
Promotions and commercial offers cannot be combined with any other commercial condition.
The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by Nurilia. The prices displayed are only valid on the day of the order and have no effect for the future.
- Order processing times and delivery terms
Nurilia implements its best efforts to ship the order within 48 hours of receipt of payment.
Once shipped, your order will be delivered within 2 to 3 days, depending on the choice of delivery method at the time of placing the order, only for metropolitan France, subject to any difficulty that may be encountered by the carrier, beyond our control. For foreign countries, parcels are sent with Chronopost International and the time will depend on the place of destination of the parcel and the carrier.
Delivery times are given in working days.
The parcels are delivered by the simple or express CHRONOPOST service or by the COLISSIMO service, according to the Customer's choice when placing the order, to the address given when ordering or to a relay point, according to the Customer's choice.
The delivery costs mentioned at the time of placing the order, which the Customer can choose, include taxes and the costs of participation in the preparation and shipping of your order.
Nurilia implements its best efforts to guarantee delivery within the announced deadlines. The delivery time may be modified if the Customer modifies his order and/or in the event of force majeure.
- Payment terms
The NURILIA site allows you to place and validate your order online by paying either by credit card or by a secure transaction, with the PAYPAL system.
You are not required to have a PAYPAL account to pay for your orders.
The debit of the card is generally carried out at the time of the confirmation of your order.
Payment can also be made by check addressed to the order of SARL NURILIA and sent to: SARL NURILIA 78/80, rue Boileau 69006 – LYON.
In this case, the dispatch of the order will be made upon receipt of the check.
- Right of withdrawal
The Customer has a right of return of fourteen (14) days from receipt of the entire order to withdraw without necessarily giving any reason.
To exercise the right of withdrawal, the Customer must notify his decision to withdraw his order by an unambiguous written statement specifying his first and last name, e-mail, address, order number and date: by completing the withdrawal accessible on the Site at the bottom of each page:
- by email to contact@nurilia.com
- or by mail to: NURILIA SARL 78/80, rue Boileau 69006 – LYON
The Customer must return the Products no later than fourteen (14) days after communicating his decision to withdraw.
Returned products must be unopened, complete and undamaged.
The return of parcels must be made to the following address:
NURILIA SARL 78/80, rue Boileau 69006 – LYON
accompanied by the withdrawal form.
The Customer bears the return costs.
Upon receipt, Nurilia will refund the payments received from the Customer as soon as possible and, in any event, no later than fourteen (14) days from the day on which Nurilia receives the returned product.
The refund will only relate to the returned products and the related initial delivery costs, excluding return costs.
The refund will be made by the same means of payment as the one the Customer used for his order or by bank transfer.
- Complaints following receipt
On delivery, remember to check the condition of the boxes before signing the carrier's voucher; no claim can be made if, in case of doubt about the condition of the goods, You do not issue detailed and complete reservations on the carrier's voucher. The Customer is invited to check the condition of the package, make any reservations and complaints that would appear useful immediately, or even refuse the package if it is likely to have been opened or if it shows signs of deterioration.
In the event of deterioration of goods during transport, or any other dispute, any complaint must be sent to Nurilia within 24 hours of receipt of the goods, NURILIA having only three (3) days to file a complaint with the transporter.
Apart from the case of the exercise of the right of withdrawal set out in article 7, any return of goods must be the subject of a formal written agreement between NURILIA and the Customer, the return costs being borne by the Customer. ,.
- Force majeure
The responsibility of the NURILIA company cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1218 of the Civil Code, such as floods, strikes, shortages of raw materials, pandemics, etc.
- Legal guarantee of conformity and hidden defects
The products sold are subject to a legal guarantee of conformity (articles L. 217-3 and following of the Consumer Code / 2 years):
Article L. 217-3: The seller is required to deliver goods that comply with the contract and the criteria set out in article L. 217-5 (reproduced below). He responds to defects of conformity existing at the time of delivery which appear within a period of two years from this. It also responds to defects of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility, or even when the incorrect installation , carried out by the consumer as provided for in the contract, is due to deficiencies or errors in the installation instructions provided by the seller.
The starting point for the prescription of the consumer's action is the day of knowledge by the latter of the lack of conformity.
Article L. 217-5: “ I.- In addition to the criteria of compliance with the contract, the good is compliant if it meets the following criteria:
1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
(…) III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract. »
The Customer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect.
- Dispute Resolution
These general conditions of sale are subject to French law.
In the event of a dispute or litigation relating to the order, in accordance with article L. 612-1 of the Consumer Code, the Customer has the right to appeal free of charge (except for any lawyer and expert fees at his expense) to a consumer mediator for the amicable resolution of a dispute between him and Nurilia.
Nurilia adheres to the mediator the Association of European Mediators (AME CONSO) which can be entered or contacted via its website https://www.mediationconso-ame.com/, by telephone at 09.53.01.02.69 or by mail at address 197 boulevard Saint-Germain, 75007 PARIS.
In the absence of amicable settlement or mediation, the Customer is informed that he can seize: (i) either one of the jurisdictions territorially competent under the Code of Civil Procedure (those of the place of residence of the defendant, therefore Lyon, or of the place of performance of the service), or the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.